Most problems show up in the checks below; if they do not solve it, send us the details listed here so we can answer in one reply.
Check first
- Test connection under FlitAgent → Settings, for problems on the site and its host (Test connection).
- Check your site on flitagent.com: click Check next to the site under Sites in your account.
- The exact message your AI app shows: Error messages.
- FlitAgent → Activity and Approvals, when a change did not happen as you expected.
What to send
- The site address and the FlitAgent version (Plugins in wp-admin).
- The AI app (ChatGPT, Claude, Claude Code or another) and roughly when it happened, with your time zone.
- The exact message, copied as text.
- What Test connection and Check your site report.
- For a change: its receipt or change ID from FlitAgent → Activity.
Warning Do not send passwords, access tokens or the contents of wp-config.php. We do not need them.
Where
Use the contact form with the topic Support, or write to hello@flitagent.com. We answer within three working days, usually sooner. Security problems go to the same address: Report a security problem.